Exchanges and returns

  1. Returns and Exchanges Policy:

We accept requests for exchanges or returns within 7 days of receiving the product. To request an exchange or return, please contact us via email or WhatsApp, providing your order number and the reason for your request.

  1. Product Conditions:

For an exchange or return to be accepted, the product must be in its original packaging, without any signs of use, and with all tags intact. Products that do not meet these conditions will not be accepted.

  1. Exchange Procedure:

Once your exchange request has been approved, you will receive instructions on how to send the product back to us. The exchange will be processed after the returned item has been received and inspected.

  1. Returns Procedure:

If you choose to return a product, we will issue a refund for the amount paid after receiving and inspecting the returned item. The refund will be made using the same payment method used for the purchase.

  1. Shipping Costs:

Shipping costs for exchanges or returns are the responsibility of the customer, except in cases where the received product is defective or incorrect.

  1. Defective Products:

If you receive a defective or incorrect product, please contact us immediately. We offer exchanges or returns at no additional cost in these cases.

  1. Changes to the Returns and Exchanges Policy:

We may update our returns and exchanges policy at any time. Changes will be published on our website.